Shopla Returns & Refunds Policy

At Shopla, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Eligibility for Returns

• You may return an item within 14 days of receiving it.
• The item must be unused, in its original packaging, and in resellable condition.
• Custom-built PCs may be subject to a restocking fee.
• Items that are damaged due to misuse or unauthorized modifications are not eligible for return.

2. How to Initiate a Return

• Contact our support team at customerservice@shoplagaming.co.uk to request a return authorization.
• You will receive instructions on how to return the item.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-10 working days.
• Shipping costs are non-refundable, except in cases where we sent an incorrect or faulty item.

4. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
• We will arrange for a replacement or full refund, including return shipping costs.

5. Exchanges

• Exchanges are only available for defective or damaged items.
• If you need an exchange, please contact us for further assistance.

6. Non-Returnable Items

• Digital products, software, and downloadable content.
• Items damaged due to misuse, neglect, or unauthorized repairs.

For any further questions or assistance regarding returns and refunds, feel free to contact us at customerservice@shoplagaming.co.uk

Thank you for shopping with Shopla!